Return Policy

At AMK Malta, customer satisfaction is important to us. We aim to provide high-quality products and reliable service with every order. Please read the following policy carefully before making a purchase.

Eligibility for Returns

Due to hygiene, safety, and product integrity reasons, opened or used cleaning products are generally non-returnable and non-refundable unless the item received is defective, damaged, or incorrect.

Customers may request a return or replacement if:

  • The product arrived damaged
  • The wrong item was delivered
  • The product is defective upon arrival

Return Request Timeframe

Any return or refund request must be submitted within 48 hours of receiving the order. Requests submitted after this period may not be eligible for review.

Condition of Returned Items

To qualify for a return:

  • The product must remain unused where applicable
  • The item must be returned in its original packaging
  • Proof of purchase may be required
  • Customers may be asked to provide photos of the product and packaging

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used cleaning products
  • Products damaged through misuse or improper handling
  • Items returned without prior communication
  • Products purchased during clearance or promotional sales unless defective

Refund Process

If a refund is approved, it will be processed using the original payment method whenever possible. Refund processing times may vary depending on the payment provider or financial institution.

Exchanges

Where applicable, AMK Malta may offer a replacement product instead of a refund for damaged or defective items.

Limitation of Liability

AMK Malta shall not be responsible for damage caused by misuse, improper application, or failure to follow product instructions. Customers are advised to test the product on a small hidden area before full use.

Contact Information

For return requests or assistance, please contact us at:

Email: amkmalta@gmail.com

Our support team will do its best to assist you as quickly and professionally as possible.